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What should I do if my Tin Can app keeps crashing?

  • Updated

Here are some possible ways to resolve the issue:

  1. Update to the latest app version
    • Q. Where can I find my App version? 
      1. Go to Settings in your Account Profile
      2. On the bottom of the page, above Log Out, you can see your app version.
      3. Make sure to update to the latest version to get the most out of Tin Can!
  2. Check your phone software version. Tin Can only supports versions after iOS 11.0.
    • Q. Where can I find my OS version?
      1. Go to Settings in your phone
      2. General > About > Software Version
  3. Restart your phone
  4. Check your WiFi connection
  5. There might be times when our app is under maintenance, the developers are working on fixing major issues so please try again later!
  6. If your app keeps crashing, please contact us at support@socialradiocompany.com and describe your situation in detail so that we can help you fix the issue.